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The man who I dealt with at this location was a nasty individual. He was argumentative and generally lazy. When I threatened to contact U-Haul's customer service, he threatened me back by saying he'd call them first and make sure they don't give me a truck.
I had a nasty surprise when I dropped the truck off (at another location), too - the gauge on my fuel tank was not read properly and I had to buy $25 worth of gas after only 15 minutes of driving or I'd be charged more!
Needless to say U-Haul customer service did hear from me, as did my "friend" at the Truman station. They really need to take away his license for doing this.