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| Categories: | Towing, Auto Repairs, Auto Body Shops, Auto Wreckers |
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They are Awful. They were rude and did not fix the problems with my car
Chuck's is Terrible.
I was struck on Memorial drive yesterday and Chuck's was contacted to help me through Geico Emergency Road side assistance. I waited at the road side in freezing cold for for 2 1/2 hours and every time I called them they told me that they would be there in less than 10 minutes. Finally I was told that they were busy and go find somebody else.
I had to walk to the nearest gas station and and call another to towing company - International Towing . They sent their truck in less than 10 minutes.
Initially Chuck's lied to me and then they were rude and abrupt. I asked them if they could tow the truck and if I could call a cab and leave. The guy I was talking to yelled at me and told me that I have to be near the car and pay when they came even though this was a pre-paid service from Geico.
I was left in freezing cold since Chuck's lied and were unprofessional. I called Geico and got a re-imbursement for my out of pocket expenses.
Please share my experience with any friends you might have in Chicopee.
These guys are terrific. They will fix the car right, the first time. And if it's costly, they'll find a way to lower the price while making the car legal enough to pass inspection. To top it off, their customer service is fantastic! I was all set to call a cab and they've given me rides to and from. A pleasant gem when there's so many places out there to rip a person off.