The Monument Grill

User Rating: 2 out of 5 stars

My husband and I started re-visiting Monument Grill over the past few months. While the food has improved since our first re-visit and most of the servers are good in the bar area, who the heck does their food and beverage ordering!!! During the first visit we got the pumpkin ravioli appetizer, which was ok but the sauce wasn't thickened properly and was very thin. We also got the tomato salad, which was disappointing. When it arrived it was just a ton of pieces of tomatoes cut in very large pieces with the cheese. They ran out of several liquors, beer and wine. They also ran out of most of the main courses on the menu. We arrived early enough and ordered the specials so we got our food. But, everyone around us had to order second and even third choices. How can you run out of shepherd's pie, filet mignon and sirloin on a Saturday night at 7:00???

Same situation happened 2 or three times later. We recently went back for another try. Two of the three servers ignored us and never made eye contact with either of us. Again, who is ordering the food and beverage at this place?? I ordered the infused vodka martini and they didn't have the infused vodka. My husband ordered the potato vodka martini and they didn't have the potato vodka. The woman next to us ordered Pinot Grigio and they didn't have any of that either! I settled for the flirtini. Only to find out after my first flirtini they ran out of Stoli Raspberry vodka. I would have ordered a beer but they had no Sam Adams, yet served water in Sam Adams logo glasses. We asked why they kept running out of alcohol and the servers informed us "this is what it's like at the Monument Grill". It was quite disheartening to hear their own staff make negative comments to the customers. At least they hired a new chef and our pumpkin ravioli (which was changed to sweet potato ravioli) was in a nice thicker sauce. The couple next to us got that tomato salad and the portion size was much more eye pleasing and diced properly. I was excited to try the vegetable beef soup until our server told us it had been changed to cream of broccoli. It tasted ok but it was a light brown color not green - like broccoli. Our entrees were average but like everything else we at, not seasoned at all. And yes, they ran out of the filet mignon again. The icing on the cake was both of the tv's at the bar were not working. Not sure what's going on at this place. It's too bad because we like the environment and the food isn't so bad. If they could just fine tune the food and order enough every week it would be soooo much better.

Comment on Review

Y! Updates An Update about your review will be shared via Yahoo! Updates Manage who sees your Updates

Post CommentCancel

User Rating: 2 out of 5 stars

Not impressed, this is one of the most expensive restaurants in the Leominster-Fitchburg area and the prices are not justified. People will tell you that it rivals Worcester establishments like 111 Chop House, but that is ridiculous - the only thing the Grill has in common with those places is nice, contemporary furnishings and a nice atmosphere; the food in no way compares.

Two of us ate there recently and in short, it went like this: nice waitress; drinks were good, came out fast; appetizer was fine, came out quickly as it was fried calamari; main courses took 30+ min and waitress didn't come back at all between clearing our appetizer and bringing the meals; main dishes arrived and we were surprised at how poor the quality was.

One was a grilled tuna special: tuna was acrid tasting and grey with a "lobster butter" (dried out lobster meat floating in a congealed reddish oily sauce that was not a true "buerre" sauce). The other was a haddock dish that was average, but fish was on the cold side and had obviously been sitting under the food lamp for a while (probably through most of that 30 min wait). We politely didn't eat the tuna and asked to have it taken off the bill. Waitress was great, took care of it, and then the manager came to apologize and just ended up telling us we were wrong, and that there was nothing wrong with the fish, she checked the whole batch. We have worked in restaurants, and I know she didn't "check the whole batch"; she asked the cook, who told her it was delivered in the last few days, and she came to our table to prove us wrong. It left my dining partner feeling embarrassed and uncomfortable, as she stood there repeating several times that she would take it off of the check but there was really nothing wrong with it, making him out to be a fool. We paid the check and left, walking by the hostess sitting at the door playing with her cell phone, and there was no thank you to us or to any of the other groups we walked out with. Will not be spending our money there again on food; I would consider going back just to the bar for a drink, but then again, why not buy a drink elsewhere?

Comment on Review

Y! Updates An Update about your review will be shared via Yahoo! Updates Manage who sees your Updates

Post CommentCancel

User Rating: 1 out of 5 stars

5 of us went to the Monument Grill on Ladies Night Out and stopped there for supper. We first went to Marlin's but it was closed. The lady was very pleasant on getting us seated and the waiter took our order. It took 1 hr and 15 minutes to get our meal - 3 of us had hamburgers. Mine was burnt. I ordered well done but not burnt on both sides. By the time we got our meal, ate it and paid the bill, all the events were done. We got to see the last 1/2 hours of the fashion show. The waiter never came by and explained what was holding up the meal. I will never go back there or recommend it to anyone.

Comment on Review

Y! Updates An Update about your review will be shared via Yahoo! Updates Manage who sees your Updates

Post CommentCancel