I have bought a lot of furniture over the years and also at Pilgrim. The sales staff were polite, helpful, extremely patient and left me alone as I needed to browse and decide. I have purchased two sofas/love seat (both special order), home office and wing chair and have been delighted each time. Good selection, best prices in the area and good quality (not highest but you do get what you pay for). Sales are not always true sales(I do hate the gimmicks and a lot of stores do this), and I agree the markdown of something you paid higher for does happen..I found my similar sofa in the markdown area a month later...and forget negotiating price as they are not open to that at all. Delivery convenient and I have had no issues with the service (depends on who ypu get I believe). I would recommend this store and will return again myself.

I also had a bad experience today; the salesperson conveniently forgot to tell me that I had to pay the sales tax and delivery fee upfront and that it couldn't be included in the financing.