Dear Glen, On September 12th Andy was at our home to do a little tune up of our Sony TV Home Theater and our audio system. It is now 7 ½ years later and with Andy’s help, this system is still perfect. I look forward to ending my day, remote in hand and in my overstuffed chair. You may recall that we purchase this incredible system as part of Alisa’s 50th birthday present. The system was installed just 2 days before her Kentucky Derby birthday party thanks to your great crew. I am writing to tell you how important it is to me that 7 ½ years later Andy, Greg and Mark are still part of your sales, installation and service team. I know that the people in my home are the ones who did the install 7 ½ years ago and they know their stuff. Thank you for being the person who does what it takes to keep your staff of professionals. As a business owner, I know how hard it is to do this. Your Westfair service department is more important to me than any ½ price sale offered by the Big Box stores. It’s amazing that quit a few are no longer in business 7 1/2 years later. If anyone has any doubts about the value Westfair offers, please feel free to use my name and I would be glad to speak to them. I love my system (Alisa’s B day present) and I love your service.