Alexis A.03/07/15Well, the owner contacted me after I posted this review and offered to re-repair the rug as well as a 50% refund, which made much things better. The owner himself came to deliver, and threw in new... More
Tara S.10/07/18Do not use these people! They took my rug on Sept 10. Promising it would be 5-7 days. As of October 1 I still did not have my rug back, and live in a building where it is possible to drop AT ANY... More
Gernice L.08/05/19Absolutely terrible customer service; I wish I would have seen the yelp reviews before I called them. That was my biggest mistake. I would have rather they told me a real date for completion even... More
Chrisann L.01/21/20We brought in a very old ripped moldy Karastan rug that we were storing in our garage for my mom into the coolest rug washing facility in Garfield. Benjamin had to cut the rug and re bind the... More
Richard K.03/19/183/20/18 This is a post script to the below review written 3/19/18: At 8:15 PM I received a call from the warehouse manager asking if the rug can still be delivered that day. The rug arrived a... More