NO STARS!! DO NOT USE THIS COMPANY IF YOU CARE FOR YOUR BELONGINGS. We used them for a move at the end of last year and one of the crew, SAM, knocked over our steel fireplace tools on the ceramic tile surrounding the fireplace in our new home and cracked the whole thing. Rather then telling us what had happened when we asked if he was OK (our first and foremost concern was his safety) he never said a word and piled boxes on and around the fireplace so we wouldn't notice. When it came time to sign papers I did so trusting that all was OK as I had used reliable one other time and everything had been OK. That crew was a good bunch of guys. When I got down to my last boxes a day or so after the move I noticed the crack and immediately contacted Reliable and when they sent me the paperwork I filed a claim. They asked for pictures and said they may have someone come out and check to which I welcomed it as I just wanted to get the tile fixed. I never heard back after about 2 weeks so I followed up again. Two days after my follow up I received a reply from Lorraine in the claims department saying that because I signed a piece of paper, my claim was denied. She stated they talked to the crew - which means Sam denied and in turn lied AGAIN. It is more than clear by their lack of concern and caring that "the customer is always right" is not something this company stands by. So now I have to pay $750+ to get this fixed. Moving into a new home with a newborn baby is hard and costly enough without this added stress. To top it off, Sam was degrading and was constantly making smart remarks the whole move. I smiled and dealt with it because I just wanted to get it done and because the driver and the other guys seemed to be honest and fair. Knowing now that they did not tell the truth when I filed this claim not only angers me to no end, but it makes me sad to know that people just don't care. Their job is to move and handle people's possessions with care. With this company it is not the case. They will take your money and life to your face, but not own up to a mistake if made. USE AT YOUR OWN RISK AND IF YOU DO - ASK THAT YOU DO NOT GET ASSIGNED A GUY NAMED SAM. YOU WILL BE SORRY.