East Coast Auto Mall

User Rating: 2 out of 5 stars

"Stereotypical Car Buying Experience". If you want a "car dealership" with "car salesmen" and "sales tactics", this is the place for you. I leased a car at East Coast Auto Mall in Englewood Cliffs, NJ 3 years ago and though I wasn't crazy about the dealership, I really liked the salesman and the price was right. Recently, when my lease was up, I was disappointed to find that the previous salesman was no longer working there. Out of convenience, I leased another car there, but was very disappointed with the service and experience. I thoroughly researched the car I wanted and was well aware of the current lease rates and programs. That's a good thing because the original quote I was given was about $90/month higher than it should have been. I felt that the sales team didn't listen at all to my requests of what I was looking for as far as options and/or colors and just wanted to push the cars they had on their lot. I understand that it's in their best interest to move the cars that they have and I would expect a little bit of bias towards their cars, but they continually tried to talk me into the one color that I said from the start I didn't want, and kept trying to talk me out of options that I had said I really wanted. The other aspect that made me feel uncomfortable was that the salesmen (who spoke English perfectly while talking to me) spoke in a foreign language to each other in front of me. It could be perfectly innocent, but it makes a person feel uncomfortable when someone says, "Let me speak to my boss about that", and then they pick up the phone (or speak face to face) and speak in a foreign language. This was compounded by the fact that hidden costs and taxes kept popping up after we agreed on a price. I kept hearing things like, "Well over 36 months, it's only an additional $10/month". There just seemed to be an awful lot of "surprises" along the way. I heard, "We forgot to include the tax in that quote" or, "That didn't include the destination fee" when the final quote differed from the quote we agreed on. I'll apologize if these were honest mistakes, but given the atmosphere, I was already in a defensive mode. The dealership itself was run down and not very clean. If you rate customer service and appearance highly, then this is not the place for you. If you don't mind the stereotypical car buying experience and long hours of haggling then you might be able to get a deal here. The bottom line is that I got the car I wanted at the price I expected, but it was a very bumpy ride, took a very long time, and I will not go there for my next car. And just to give some background, I have purchased 2 cars and leased 4, and all of my buying/leasing experiences were better than this.

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