Buhler Ford Incorporated

User Rating: 1 out of 5 stars

On Jan, 24th 2008 I drove more than two hours to Eatontown, NJ from White Plains, NY to test drive the 2004 Mercury Monterey that was offered for sale on eBay by the named Dealership, I met with John Getto a sales man that he claimed that he has been with the dealership as a salesman for over eight years, John was busy running around because he was helping me and another customer on the same time, he even let me test drive the car by my self knowing that I’m a stranger and I don’t know the area at all and it was already dark out.
I couldn’t get a to a satisfactory deal with john basically because he was acting as a messenger between me and someone else that setting in another area running back and forth to communicate the deal, when I was ready to leave; another salesman that I don’t remember his name came along and offered to try to help me to reach a deal, finally we agreed some terms involving my trade-in vehicle and finished the purchase and I was getting ready and starting my new car the dealership lights turned of and they were out the door before even I leave the Lot, it was 9:20pm and they were 20 minutes late, but they didn’t even wait until I leave the dealership lot.

They gave me 20 day temporary tag and collected all the registration fees to finish the paper work with the DMV; my tags had expiration date Feb. 12th 2008.

On Friday Feb. 08th 2008 at 5:00pm I called John Getto to check on my registration because my temp tag were going to expire in two business days, so he said that the registration specialist couldn’t do any thing with my paper work because they needed my Social security number, so I asked him why they didn’t call me he said “THE BUSINESS MANAGER WAS ON VACATION AND HE WAS SUPPOSED TO PLACE THE CALL”, I expressed my concern that there is only two business days left he said “DON’T WORRY IT WILL BE DONE ON MONDAY AND YOU WILL GET ON TUESDAY”

On Monday Feb. 11th 2008 at 1:30 pm I called john again to make sure that everything is ok with my paper work But he said “OH; SHE DIDN’T CALL YOU??? OK GIVE ME YOUR SOCIAL SECURITY NUMBER AGAIN AND I’LL GIVE IT TO HER”
I got upset and gave him my SSN. Again.

After one hours and after rethinking about the situation, I decided to call again and ask to speak to the manager, so I did; the operator connected me with someone called Mark, I explained to him what happened but his respond was real shocking to me; after I finished the story all he said was “OK???”.

So I said “no it is not ok” I will not be able to drive my car tomorrow and you need to tell me what is going on, he asked me for my phone number and said that he will try to find Laurie, the registration specialist and ask her for updates.

And for sure I didn’t get any calls for two hours so I called back on 5:00pm asking about him again the operator parson her name was Rachel, she was already got familiar with the situation, she said that he can’t take my call, and she said that Laurie, the registration specialist has left for the day, so I got angry, but she jumped and said that she will call me first thing in the morning at 9:00am to tell me that she spoke to Laurie and will give me the final update, so I asked her about Mark wondering what manager he is, and why he didn’t call me and the shocking news was that he is the SALES AND MARKETING MANAGER, AND I CAN’T TELL YOU HOW IGNORING THIS PERSON WAS.
they sent me aletter that said “Buhler Superstore WILL BE RESPONSIBLE FOR ANY TICKETS THAT I MAY GET FOR DRIVING MY CAR WITH AN EXPIRED REGISTRATION”

THEY SAID THEY CAN’T GIVE ME ANOTHER TEMP TAG BECAUSE IT IS ILLEGAL BUT THERE IS NO PATRIOTIC LAW THAT SAYS THAT I CAN’T DRIVE MY CAR WITH AN EXPIRED REGISTRATION.

speak to any manager’ Hr said “NO ONE CAN HELP YOU ANY FURTHER”

i called them again talked to the manager asking to arrange a rental for me the guy HUNG UP THE PHONE ON MY FACE

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