Clique Salon & Spa

User Rating: 5 out of 5 stars

It sure is a beautiful day at the clique salon and spa... i love it there... they treat you like royalty. Fruit everywhere.. and even the ICE has fruit in it. The hair equipment is top of the line and the chairs are comfortable. The atmosphere is lovely and the workers are friendly.. ready to help out when asked. I really felt special at clique and book my next appointment on my way out to make sure i remember. Clique is great and i recommend it for any occasion. They even have two new massage therapists... .. oh i love me a massage.

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User Rating: 1 out of 5 stars

Cons- Customer services, facilities, equipment, time and money
Pros- Message (if you get the time that you paid for)

Please save your money and your time. The spa has terrible customer service and facilities are not the best. My friend and I went to the spa for messages, he made the appointment. We arrived about 10-15 minutes before our appointment and were asked to fill out forms (normal process). We were then escorted upstairs into a cramped, uncomfortable waiting area where fresh fruit (just apples) and water (probably tap) awaited us. We sat there for about 20 minutes and I said about appointment was at 1:30, it was about 1:50 at this point. The owner/salon manager (not sure) Krystal came up stairs and blamed my friend for not asking what their policy was, she then claimed our appointment was at 2:00 and that it's customary that clients wait 30 minutes. Most salons tell you their policy and process upfront especially when you are a new customer and are not defensive when you ask questions. She was very defensive and was lucky my friend has already paid the down payment or we would have walked out.

It was now time to change and get ready for our messages about 30 minutes later). We received frayed robes with holes in them and the message tables were bumpy and poorly made. In addition we paid for 1 hour and received about 40 minutes. The message was good, but don't hold your breath that they are licensed because the lady who messaged my friend was the wax girl!!

I would recommend that you save your money, your time and go to a place that has good customer service and takes care of it's customers. If you are up for a drive Terme D'Aroma in Olde City (Philadelphia) is great and worth the drive and money.

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User Rating: 1 out of 5 stars

Terrible customer service!!!!: This was one of my worst experiences at a salon. I was asked to come in an hour before my scheduled appointment for the conveinence of the salon. I was able to show up 45 minutes before my original appointment. Once I arrived I was told to sit and wait and they would be right with me. I sat for 45 minutes while the hair stylist (Crystal) continued working on her client. When she finished, I thought she was about to call me up, but instead she started working on another client. At this point I was confused about whether having an appointment meant anything. I left work early in order to make this appointment and still did not get what I came there for. If your time is of value to you do NOT waist your time at this salon, they have no sense of customer service!!!!

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