Honda New Rochelle

User Rating: 5 out of 5 stars

Must be the salesperson!! My sales associate, DJ, got us a great deal, was extremely professional and worked with us on everthing. I too called before I went and was told they would match the deal I was given at another Honda Dealer. Great experience all around!! Went the extra yard and advised on difference in Lease companies etc....My next Honda will definitely be from Honda of New Rochelle!! Brought all my previous hondas from Yonkers Honda....will not go back to yonkers as they had a take it or leave it attitude...again, maybe it's the sales associate. Thank you Honda of New Rochelle

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User Rating: 1 out of 5 stars

Stay away from Honda of New Rochelle, they are totally not worth your time and money. This is my true experience. I wish I had read this online forum before I went – everything said here was repeated in my experience:
- I was emailing a couple of dealerships to negotiate price for a Honda CR-V. They called me to say they can offer an attractive price and they have 0% financing.
- I and my husband each called them several times speaking with different personnel to verify that the 0% financing is available for a Honda CR-V, since we heard from other dealerships that they offer 0% for models of Honda cars other than CR-V, since CRV is a hot car. New Rochelle said yes.
- We went, and of course, that was just a gimmick to get people to their dealership. We expressed our anger. The manager offered an additional $100 discount. And since we already made the trip there, and we have been shopping around for a while we believe their price was reasonable, we signed the contract. They promised the car is in delivery and will arrive during the next 3-4 days.
- Then started the long waiting: 1 week, no car arrived; 2nd week, no car arrived. I needed the car to drive to my new job starting the following week, so I could not wait any longer. I called them repeatedly, they kept saying it’s arriving soon – it’s a delivery problem. That’s when I started getting suspicious and googled “Honda New Rochelle”. Alas, did I find a lot people with similar experience! They would sign a contract to take a customer “off the market”, to keep them from buying a car from other dealerships. Then they will deny the delivery using all kinds of excuses.
- I don’t want to risk not having a car to drive to work, so bought a Honda from another dealership. They agreed to cancel the contract due to their inability to deliver. No compensation was offered. They were also very slow in sending back our deposit money. I had to call a couple of times to have the check sent back to me. We will see if they keep their promise this time! (If they eventually don’t send it back, I am fully prepared to take further actions against them).
This is my experience, bloody and true. So if you want to do yourself a favor, skip this dealership and move on to another. If you call them, on their phone greeting message, they are still taunting the May Day 0% financing for Every Honda car. Blant and thick-skinned liar. Don’t trust them and don’t go. And tell anyone you know who are considering this dealership to stay away from them. You will be grateful that you did.

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