| About: | Welcome to the heart of Orange County! Located in the scenic Hudson Valley, the Holiday Inn of Middletown is at the gateway to the Catskill Mountains and yet only 60 miles from Manhattan. We offer complete services and facilities for both leisure and business travelers. Our heated indoor pool, sauna and exercise room are open year round while the outdoor pool in our landscaped courtyard area is open all summer. Dining at the Bavarian Garden restaurant is meant to be a fun family experience, while the lounge offers a great place to relax after a long business day. You may enjoy the entertainment in the lounge Wednesday through Saturday night. We extend a complimentary hot and cold breakfast buffet every morning to all hotel guests in the restaurant, which is open for breakfast, lunch and dinner with room service available as well. Our guest rooms feature 27' TVs, free HBO, cable, pay per view movies and Nintendo games. All rooms have high speed Internet access, in-room safes, refrigerators, microwaves, hair dryers, iron and boards, and coffee makers. Our banquet and meeting planners can assist with any business or social gatherings from 10 to 250 people. We are within 1 mile of the Galleria Mall, AMC Theaters, Orange County Fairgrounds and Speedway. Historic West Point, Woodbury Commons Outlet Mall, Mt Creek Water Park and Ski Resort, Orange County Choppers, Museum Village and the Catskill Mountains are all within 25 miles. |
| Categories: | Hotels & Motels, Other Lodging, Resorts |
| Property Amenities: | Air Conditioned Building, Business Center, Common/Public Areas Accessible to Wheelchairs, Computer Use Available, Deadbolts and Locks in Rooms, Deposit Box, Meeting Rooms, Modem (For Guests), Parking, Meals, Restaurant |
| Room Amenities: | Air Conditioning (In Room), Desk, Radio/Alarm Clock, Shower, Television, Television (Cable/Satellite), Wake-up Service |
| Other Contact Info: | Toll Free: (877) 786-9480 Email: help@ihg.com |
The hotel was very clean, as opposed to reviews of other hotels in the area. We arrived late (8:30) and the pool is open only till 9, but they let us stay in there late, which was very nice of them. The problem we had was the person in the next room was locked out by the safety latch, and his son wouldnt answer the door for him. He stood in the hallway YELLING at 2:30 in the morning, waking us all. We asked him to stop, but he appeared drunk and started swearing at us. We called the front desk, and they said they would take care of it. The front desk then proceeded to call the guys room, over and over, for over half an hour. I called them and asked them to stop, obviously the kid wasnt going to answer. They said the guy locked out wanted to get to sleep. I said So do we! They stopped for about 20 minutes, and started calling the room again! Over and over! We decided at 5:30 sleeping was a lost cause and went to make coffee, the pot was missing the basked and the glass pot. We went to the lobby, the guy from next door was sitting in a chair and they were out of complimentary coffee in the lobby. We spoke to the front desk clerk and told them they handled the situation that night very poorly and asked for the manager. They said he wouldnt be available that day. So we went back to the room. While checking out, another clerk was on duty and said she heard about our situation, and contacted the manager of the hotel. The manager comped our room, refunding our money. We were very upset by the situation, but glad the manager took initiative to apologize for the situation. Still not sure if we would stay here again, as we are also Priority Club members and received no perks from this location.