Paragon Honda Repair Service & Parts

User Rating: 4 out of 5 stars

My family and I had a very pleasant first time buying experience at Paragon Acura. Our sales person Mr. Wong was very helpful, real and did not try to sell us gimmicks! He also did a nice job of getting us a good deal on our 2009 MDX.

Overall, it was an easy venture, even for a first time buyer because the dealership took care of all the DMV paperwork and insurance coverage set-up.

Our financial officer Jean was also very helpful and patient in explaining our financing options and giving us all possible scenarios.

Our delivery assistant Ms. Deshais was funny and explained to me and my family what features the vehicle has and help us set-up a few features.

The dealership was clean, easy to get to via public transportation and they had a good selection of vehicles.

I rated the dealership 4.6 because overall the dealership was great with customer service, quality of work, and friendliness; with the overall experience and price, it was good because I was bombarded (every day about 3-4 times a day for about 1 week) by phone calls from the customer service department asking me how my experience was. After I took the survey once, they called again, and again, and again. I told them that I had already taken the survey and they forgot to note it in the system until finally I told the last person who called that I was very upset that they kept calling me. In regards to the price, Mr. Wong was able to work out a pretty good deal although a little less would have been better!

I would highly recommend this dealership to other buyers!!!

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User Rating: 3 out of 5 stars

Work with Ellen Song after long negotiation got closer to the price I'm willing to pay. Boy to I mean long time to haggle with the price. Overall she was great. But be sure you get your own loan rate and compare with the loan officer. They like to bullshit about the rate like you have to install lo-jack and the bank will give you a better rate. They tried this on me by saying AHFC gave me this rate for the car if I pay extra and get the lo-jack installed and they will give me a higher one if I don't get it installed. I was lucky that my friend went through this and was able to get almost everything back from them. He called AHFC and they said it was false and the loan officer had lie to him. All of that is crap watch out for this from there loan person. Don't be con into buying anything to lower your rate like lo-jack, extended warranty,tire package etc. Know your credit and fico score you should be able to get better rates. If not get your loan somewhere else. I was lucky enough to refinance my car loan. I not sure but I think they might get a little kick back for the loan they give out. (Don’t quote me in this but be careful with the loan officer). Double check everything before you sign anything. GOOD LUCK!!

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User Rating: 4 out of 5 stars

Acura of Paragon is not as bad as everyone seems it to be. I went there last week and found the person who was helping me to be professional, courteous and really nice. Even the general manager came out and greeted me and offered me the best price available for a 2008 MDX. The problem was they only had 1 or 2 colors left which I really didn't like/ want. My experience there was fine. They were not out to get me or cheat me. I guess I wasn't ready to buy at the moment with the limited choice of colors they had. If you want the best price, they listen to you and do negotiate with you. They want your business. They even take the time to show you around the lot etc.....Overall, they are a good dealership. Don't listen to all the bad reviews on and off. Go in and see for yourself.

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