Hollywood Video Incorporated Shoppers World

User Rating: 1 out of 5 stars

The worst. Purchased a $50 gift card, which the inept clerk failed to activate. I gave this to my Father as a gift and he tried to use it several weeks later with no luck. The clerk replied that there was nothing she could do without a receipt. Contacted Mike, the Director at this store who took the card info and promised a speedy response. One week later and no call..recontacted 'the director' who advised he threw away my info...gave all to him again and was promised a callback in 1 1/2 hours. Two days later and no call...tried once again and was again advised info was thrown out. Stopped in to see the 'director' who was casually chatting and sitting on the counter....again I was advised info had been tossed. Possibly the worst customer service I've ever seen with absolutely no regard to the customer and a generally apathetic attitude. Netflix, here I come.

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