Lia Toyota

User Rating: 1 out of 5 stars

I took my car in for service and now I get those annoying automated phone calls about how my car needs service. These are not those calls about "your warranty is about to expire..." This was a call from Lia Toyota about the car I bought from them and had them service. I will make it a point NOT to use them for service anymore based on these calls which I did not authorize.

I called to complain and asked that they remove my number and the guy did not know what I was talking about, which does not inspire confidence that my number will actually be removed.

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User Rating: 2 out of 5 stars

Hiding the Disclaimers: I took my car in for a few problems assuming it was still under warranty. I was called 7 hours later and told that my car was fixed. I would be charged for their services because my car was no longer under warranty because it had been in an accident. I asked them why they had done any work, including any diagnostic work, if the car had been in an accident, citing that I could have done at least the minor work for free through my brother-in-law. He responded that they had good labor rates. Not compared to free...

I wrote a letter to the person I spoke to, thanking him for taking the time to show me that my car had been in an accident. However, I also acknowledged that I believed the charges were invalid since I had not approved the work first. He never responded. When I was called by another asking about how my experience went, I said, "Not excellent." I then spoke to the original person, who said he he had gotten my letter. I spoke to the manager, Thomas Sinkora, and he just kept claiming, "You got a deal. We didn't even charge you full price for diagnostics." He didn't understand my point... That I would have never approved the work or been carless for seven hours had I known I would be charged. I asked to speak to the general manager. He said he'd have him call me back. I'm still waiting...

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