Monnat Brothers Svc Station

User Rating: 1 out of 5 stars

I recommended this towing service (Morrat Bros.) to a friend, whose car had a breakdown on NYS Route 177 near Lowville N.Y.
They called their insurance company, and asked them to call Monnat Brothers.
After Monnat picked up their disabled car it vanished! The car was supposed to be delivered to a local garage, the garage owner was waiting for it. Geico road service was going to pay the towing bill. Anything over their payment was going to be paid in cash by the garage owner upon delivery of the car. But the car was nowhere to be found.
The next day it appeared at Morrat Brothers location and at that time they demanded payment BEFORE they would deliver it to the garage.
This, after being called out by the insurance co (Geico) who authorized the tow. The car owner's father was forced to drive many miles to pay the money in cash to Monnat Brothers before they were willing to deliver the car.
When I called them to complain, someone named Steve was nasty and hung up the phone. I called back and he did it several more times and threatened to call the police.
Is this anyway to treat customers.
I don't think so and neither does Geico. This morning they were going to call another service to get the car if Monnat Brothers did not deliver the car.
Geico has said they will never use Monnat Brothers again and neither will I.
I would advise anyone else to find another towing service, and not risk having this happen to them.

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