West Herr Nissan

User Rating: 1 out of 5 stars

Awful Service. I would never recommend this dealer to anyone. I bought an automobile at West Herr Nissan for $17,000. I also bought the most expensive, comprehensive service plan available, in which all repairs were said to be covered. 6 months later I brought the car in because it was balking at 70 mph. They refused to give me a loaner car while repairing my car. They sent me to Enterprise Rental and told me the cost would most likely be covered by my service agreement. 2 days later, I was told by West Herr that the air filter cover on my car was loose. This repair takes literally 5 seconds to fix. They decided this "repair" was not covered under my service agreement because the air filter cover was left loose by Jiffy Lube. They charged me $100 deductible and the rental car cost over $100. I am now over $200 in the hole for a 5 second repair done by a dealer I purchased the best service agreement from. When I went to retrieve my car, they gave me the wrong car and told me to go find mine in the parking lot. I then called the manager to discuss the situation, who offered no assistance and did not return my call as he said he would. Horrible service and a wonderful way to lose a paying customer

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User Rating: 5 out of 5 stars

It is nice to know that there is still a good new car dealer around. The sales woman and sales manger made it an enjoyable experience and everyone there treated my family as their own. West Herr Nissan used no pressure sales, gave me the deal that I was looking for after doing online quotes. I am very please with my maxima and would recommend them to anyone.

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User Rating: 5 out of 5 stars

What a great delaer: Not only did they have the van we wanted but they did everything to help us get it at the loan amount we wanted. They not only treated my wife and I great but the went out of their way to make sure the kids were happy while we finalized the deal.

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