User Rating: 4 out of 5 stars (15 ratings)
Veneto Gourmet Pizza & Pasta
- (585) 454-5444
- Menu
318 East Ave, Rochester, NY
14604
Get directions
Cross Streets: Between Anson Pl and N Union St/S Union St
43.155556
-77.595874
Share your photos of Veneto Gourmet Pizza & Pasta. Upload now.
Own this business? Get guaranteed top placement.
| Categories: | Italian Restaurants, Carry Out & Take Out, Restaurants, Pizza |
| Price: | $5.00 |
Recent Reviews
1-3 of 13 Write a review
User Rating: 2 out of 5 starsIt's a shame -I like the food very much. The first time I was appalled by the service, I was having dinner with a friend at a small table. We were surprised by a visit from another friend, but the restaurant would neither get him a chair nor get us a different table. He ended up leaving.
Recently we were there again. The restaurant added a 20% Gratuity to our bill, even though we only had a party of seven.
Generally it's parties of 10/15 or 20 that would warrent such a charge. I have never heard of seven people being considered a "large party". This charge upset everyone at our table.
After my guests had all left, I re-entered the restaurant to inquire why this charge was on our bill. Instead of speaking with me or reasoning with me, I was simply asked to leave.
The following day I called and asked to speak with Tracy, the Restaurant Manager. She said that the gratuity was their
standard practice. The manager further explained that there is a lot more work for a large party and a major inconvenience for the kitchen and wait staff. It was a burden to take care of a table of seven people and we were to be up-charged for their having to endure this situation. I was then informed that we were no longer welcomed at Venetos.
User Rating: 4 out of 5 starsGood Food & Service: Good pizza and pasta dishes! Prompt service.
User Rating: 2 out of 5 starsPoor Telephone Skills: Recently called to set up a reservation for a small group. Was rudely told that I should have called a week in advance by the person answering the phone. Have been to the restaurant several times in the past and will never go again due to the rude woman I spoke with. Who plans a week in advance for dinner in a tiny noisy pizza joint?
Reviews 1-3 of 13 View 10 at a time
Show All
You Might Also Like
- Rocky's190 Jay St, Rochester, NY
- Dentico's Italian Villa2270 Culver Rd, Rochester, NY
- KC Tea Noodles Restaurant360 Park Ave, Rochester, NY
- Pasta Villa1313 E Ridge Rd, Rochester, NY
Get Local Recommendations
- Find discussions about Veneto Gourmet Pizza & Pasta in Rochester
- Ask locals for a recommendation on Veneto Gourmet Pizza & Pasta
More Search Options
- Search the web for Veneto Gourmet Pizza & Pasta in Rochester, NY
- Reviews of Rochester Italian on Yelp.com
-
Local Resources:
-
Advertiser Resources:
-
Rochester Resources:
Comments (1)
Every restaurant i've ever been to has added a gratuity to parties of six or more, and such policies are always stated clearly in writing on the menu