Chili's Grill & Bar

User Rating: 1 out of 5 stars

I am extremely disappointment at the service provided to us by a waitress named Marissa at the W. Ridge Road Rochester NY. The texas fries that we ordered were cold and soggy. We did not want to create a fuss about it so we just ignored it. And then she brought us main course of baby back ribs. Those were stone cold and the sauce was not even spread on the ribs. (If you ever crave baby back ribs go to Distillery on Mt. Hope and you will know the difference). The plate was covered with sauce all over the rim, the ribs were stringy and dry, and the veggies were horrible. They were stale, cold and upon asking her why the food was coming out cold she said " Do you want the manager to cook the food for you". I was shocked to hear that response, rather than offering to warm them up she said this. The manager came and said that this is the first time he has heard of a complaint like this and was surprised. By this time our evening was already spoilt and I was disappointed at the response received from the waitress and the manager. They could see the quality of the food lying in front of us and rather than accepting this, they were putting lame excuses forward. Extremely sorry that I decided to go to Chili's. Never again Chilis...never again. The drinks were good and the place was looking nice and all. But bad right where it counts. BAD BAD food.

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User Rating: 5 out of 5 stars

This is one chain that does it right!: Casual and friendly, this is one of my favorites. The food always tastes freshly prepared and they have a nice variety of choices. My faves include the dry rub ribs, quesadilla salad, chipotle burger. Nice selection of margaritas and ice cold beer too. Good value for what you get.

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