Cricket on the Hearth, Inc. provides fireplaces, inserts, stoves and swing sets, and more to Rochester, NY.
Website: cricketonthehearth.com
Phone: (585) 385-2420
900 Panorama Trl S Rochester, NY 14625 357.70 mi
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2.0 7 reviews
I bought a gas grill from Cricket many years ago and use it year round where I now live in MA. I contacted them when one of the parts wore out and they were happy to search their inventory for a... More
DO NOT EVEN GET NEAR THIS PLACE!!!! They are dishonest, unethical, and unresponsive when you have a problem with their products once they place them in your home, you can forget that they will... More
They offer a nice selection of units and have access to different custom finishes. However, customer service has been as issue for us. More
wow. customer service is sorely lacking in this establishment. a very nice person started to help us, but a very rude (I assume manager or even owner?) stepped in when our guy asked a question... More
Customer service is definitely not their strong suit. After many frustrating calls (and a hefty down payment) we decided to cancel our installation, request a refund and went with another company.... More
