User Rating: 25 out of 5 stars (6 ratings)
Rick's Rental World
- (607) 277-0111
800 Cascadilla St, Ithaca, NY
14850
Get directions
Cross Streets: Near the intersection of Cascadilla St and RT-13
42.444324
-76.510227
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| Categories: | Contracting Equipment Rental, Self Storage, Party Supplies, Party Rentals, B2B Contractors |
| Payment: | Diners Club, American Express, MasterCard, Visa |
| Specialities: | Contractors Equipment, Canopies, Floor Care & Maintenance, Complete Party Supplies, Chairs-Tables, Chairs & Tables, Chairs, Canopies-Tents, Floor Care-Maintenance Equipment, Garden & Yard, Garden-Yard Equipment |
| Brands: | Stihl |
Recent Reviews
1-3 of 5 Write a review
User Rating: 1 out of 5 starsUnbelievably poor experience. We reserved chairs almost 3 months in advance for our wedding; however, we were told 1 week before our wedding that they had overbooked and the chairs we reserved were not available for us. They said that they told us 1.5 weeks earlier they were not available, which is still ridiculous, and was not true; they just asked if we were interested in changing our chairs because they were getting alot of requests for them. Would not accept responsibility or even apologize, just kept saying that they it usually works out but didn't this time. Actually hung up on me when I asked for them to say the words "we are sorry".
User Rating: 1 out of 5 starsWe made a reservation 2 weeks ahead of time, received a confirmation number. The day before we were to pick up the truck, we called to confirm - were told the truck would be there.
When we went to pick up the truck, we were told none was available - the clerk just shrugged his shoulders when told we had driven 4 hours to move our son's furniture from his apartment. Evidently making a reservation is totally meaningless!!!-
User Rating: 5 out of 5 stars
Wonderful people, great service and easy to work with. Our truck was available on-time and was clean. Other truck rental places rip you off! Rent here!!!!
Reviews 1-3 of 5 View 10 at a time
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Comments (1)
Just an FYI-these privately owned businesses that deal U-Haul trucks, are at the mercy of the actual U-Haul company. They can only go by what U-Haul tells them will be available, and have to surrender trucks at a moments notice if they are told to do so by the U-Haul Gods. There are times that these small businesses are forced to drive an hour plus in order to retrieve a truck from another U-Haul dealer, in order to keep their customers happy. So please know that not all the blame lies on their shoulders. U-Haul makes large headaches for many of their dealers.