Jill's Hallmark

User Rating: 1 out of 5 stars

Awful Service - Doesn't honor coupons: I started shopping at this store when I moved to the area in Sept 06 and was happy until I made a sale purchase in late Dec & was told the store mailer coupon I had was not eligible on the sale item - even though the coupon did not state it couldn't be used with sale items. I went back to the store 4 times in an attempt to resolve this and each employee gave me a different story as to why I couldn't use the coupon. When I asked for the owner's name, since I had left my name and number and hadn't received a call after 4 days, I was flat out denied being suppplied the owners name. I've since found out it is Jill Rosetti and to this day have still not been contacted by her. I WILL NEVER SHOP HERE AGAIN AND CERTAINLY CAN'T RECOMMEND THIS STORE or her other 2 stores. What kind of customer services is this??? I've also relayed my unsatisfactory experience directly to Hallmark. It's sad a store would loose a good customer over $5.00. What's more disappointing is this owner didn't value me, or my business, enough to take the time to contact me and attempt to resolve this issue. There is no excuse for this type of awful service.

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