Moshulu

User Rating: 2 out of 5 stars

After literally two years of planning my son’s Bar Mitzvah the event was marred not only by what occurred the night of the party but by the subsequent attack on my character.

I was lead to believe that I would be compensated for problems that occurred during my event but was later told that everything went as planned, my guests ate too much, I was cheap, I was lying about various things that occurred, and that he was embarrassed that we had acquaintances in common.

A week prior to the event, upon hearing that the weather could be bad that night, I contacted Moshulu to discuss contingency planning. I was reassured that they do this all the time and that I had nothing to worry about.

Five minutes before my son’s service I received a call from Moshulu saying that they needed to move my party to another area. I was shocked since I had been repeatedly told that the weather would not be an issue.

While driving from the synagogue to Moshulu I got a call from a guest at 8:20 indicating that the Moshulu staff was not allowing people into the party as they were not ready. My party was scheduled to begin at 8:00. The party did not begin until approximately 8:30.

I went to join my guests for cocktails and found that the area being used was incredibly crowded and hot. I was actually concerned for my guests’ safety as there was only one exit and not everyone had arrived. It was so uncomfortable that people left the area and moved down into the dining area which was supposed to be closed until dinner.

I noticed a group of waiters standing together and that there were no hors d’oeuvres being circulated. They ran out of hors d'oeuvres.

The party now moved to the dining room. I and the DJ had been assured that they would take care of the set up for the video including testing. When I entered the room I asked whether the video had been tested and was assured that it had. Unfortunately Moshulu had neglected to tell the DJ or me that they were not going to handle the audio so my video, which I had spent weeks on, was not run with sound.

I hired dancers who had to be paid extra due to the delay in when they would be able to perform - since moshulu was running behind schedule.

After dinner, when we moved on deck for dancing (an hour later than my timeline called for), to my dismay, the dance floor was not arranged as agreed to on the floorplan. Approximately 50% more deck space would have been utilized had the floorplan Moshulu agreed to been followed. The bar on deck was not set up and separate bars were placed on the dance floor.

In the agreement with Moshulu it requires 20% gratuity. I had no problem with this but did discuss that since I was paying a gratuity there should be no tip jars on the bars and that the bartenders should not be accepting tips since it was already paid for in our agreement. I was shocked when I went to get a drink and found cash resting on the bar clearly indicating that the bartenders were accepting.

Moshulu had committed to valet parking and the valet staff left at midnight forcing guests to seek out assistance in getting their keys/cars.

I can’t imagine that anyone who was there that night or who reads this would not think that I was due some sort of compensation. I have two sons and this was my last big blow out which I planned down to the smallest detail (I provided floor plans for each room, timing details, excel spread sheets, etc. ). Truly, had I been given the opportunity to discuss a contingency while I wouldn’t have been thrilled I would have worked with Moshulu to figure out the best option available.

In the end, it is what it is, but the fact the Moshulu takes no responsibility for what occurred is just wrong which is why I am sharing my story.

.

Comment on Review

Y! Updates An Update about your review will be shared via Yahoo! Updates Manage who sees your Updates

Post CommentCancel

User Rating: 5 out of 5 stars

I had a great time here! Saturday nights are crazy and the atmosphere is fabulous! The music is great! I never had to sit a song out! Will be goin here again!

Comment on Review

Y! Updates An Update about your review will be shared via Yahoo! Updates Manage who sees your Updates

Post CommentCancel

User Rating: 5 out of 5 stars

Awesome! I read the good and the bad reviews, so we were a little leery about going to Moshulu's brunch. Well, as we all know you can't please everyone. This place was fantastic. My husband had the Wasabi Crusted Jail Island Salmon and I had the Blackened Tilapia. The food was fabulous and the presentation was perfect. Our waiter Kenny could not have been more accommodating. We can't wait for our next visit to Philly; Moshulu will be a part of our stay for sure!

Comment on Review

Y! Updates An Update about your review will be shared via Yahoo! Updates Manage who sees your Updates

Post CommentCancel