Del Toyota

User Rating: 1 out of 5 stars

They asked me to have my car checked up for maintenance. It was very quiet prior to the check up. When I got it back, it sounded like a motorcycle. I asked them to look at it because the service guy must have messed up. I also told them that I should not pay extra for the check up since it was quiet and the guy did something so that it sounds so loud. I was told that they could charge me additional for this. The service guy also recommended a lot of things which in total would cost me almost $2000.00 . I have yet to find honext mechanic in Downingtown, Exton area... For any maintenance service, stay away from Del Toyota..

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User Rating: 1 out of 5 stars

worst management ever, sales men are so rude, argued with me about something that could have been simply resolved. i dont know his name but he was tall, kind of thin with greyish hair and had food on his face. He decided to give me the finger and kick me out the door beacuse i asked him to fax a paper! RUDE! DO NOT GO HERE YOU WILL REGRET IT!

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User Rating: 1 out of 5 stars

I have never had so many problems with customer service!!! I have been a loyal customer to Del Toyota Sevice center for the past three years - on 05Dec08 I had my car in for state inspection - as always - my windsheild wipers needed to be replaced as well as my license plate light - that's fine. So a few days pass - I open my back hatch to get into my trunk and a broken piece of plastic is laying there - the cover for my license plate light had been broken. I'm a reasonable person and I would have understood if I was told about the broken piece when I picked my car up after servicing - but instead - I find the broken piece on my own - RIDICULOUS!!! So I call the service dept - Susan assures me it's no problem - all I need to do is to bring my car in to have the part number taken down - then they'll order the part - 2-3 days I can have it put it - done deal. So 3 weeks later I call Susan to ask if the part had come in yet. "Oh yes, she said - I called you. No Susan - you did not. I called you. We set a date for me to stop by to have the part put in - I get to the service center as scheduled - Sweet Susan tells me it's going to be 20 minutes. I was not told this over the phone conversation we had - so now - I'm upset - I don't have 20 minutes to wait around for them to correct their mistake. I leave very upset! Third trip - Susan gives me her smug little boy like smile and tells me it will be 20 minutes - I ask to speak to a manager while I'm waiting. The worst manager ever - Domonic introduces himself - tells me that they're fixing their mistake and I have no reason to be upset. This comment makes me even more upset - not only is he admitting that his technicians were at fault but he also completely has disregarded the importance of my time and hassel that I've just dealt with in order to have a $20 part replaced on my car.
I am horribly disappointed at the service I have recieved at Del Toyota by both Susan and Domonic. I hope this was only a one time occurance of the way customers are being treated - but it has effected me to the point that I will be sure to share this with anyone that owns a Toyota and is thinking of having it serviced at Del.

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