User Rating: 15 out of 5 stars (14 ratings)
Air Base Carpet Mart
- (302) 328-1597
230 N Dupont Hwy, New Castle, DE
19720
Get directions
Cross Streets: Between Washington Ave and Leland Ln
39.678848
-75.591375
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| About: | Founded in 1967, Carpet Mart is an independent floor covering store chain that still offers great values and customer service. |
| Categories: | Carpets & Rugs, Tiling & Flooring, House Painting & Wallpaper |
| Specialities: | Rugs, Laminate Resilient, Carpet |
| Brands: | Karastan, Coronet, Mannington Mills, Harris Tarkett |
| Related Web Sites: | National Homepage |
Recent Reviews
1-3 of 3 Write a review
User Rating: 1 out of 5 starsThey don't deliver as promised. We were promised to have our order on 6/30. We didn't receive all of the parts to our laminate floor until 7/15. What's worse is we never received an apology. Their selection might be good but it's not worth the time.
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User Rating: 5 out of 5 stars
Joe Petro was very helpful in my carpet selection, & installation was fantastic. A++
Ticket # 387528 -
User Rating: 5 out of 5 stars
I have been shopping for flooring for a few months now. I was confused at all the different selections and felt mislead by salespeople. UNTIL stopping by Carpet Mart, Mike Guyer, the store manager, was polite, helpful, experienced, and patient. I purchased my entire house of flooring from Carpet Mart. It wss a great experience from start to finish.
Reviews 1-3 of 3
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Comments (2)
Every retailer is at the mercy of the distributor at one time or another. Airbase has always been an amazing source for flooring, and should be any consumers destination for customer care, selection, and price.
I completely understand being at the mercy of the distributor. I do not understand nor appreciate the lack of communication and appreciation for my hard-earned dollar. Had they not promised one date, then promised another, then another or had they told me what was happening, I would have been far more understanding. Instead, it was a game of pass the buck to buy time until our product arrived.