Meiwah Restaurant

User Rating: 1 out of 5 stars

o, this is a chronology of my most recent (1/2/09) experience w/ what passes as Meiwah's customer service:
1.) pick up food, discover when at home, a 10 minute bike ride away, that i received the wrong food
2.) call meiwah to explain and inquire about a refund
3.) be told, 3 times (i wanted to be sure before i returned), a refund and the proper dish would be provided if i was to return the same night to the restaurant and the chef verified his mistake. alternatively, i could keep the food in my fridge, hope it doesn't slowly rot, and bring it back to the restaurant whenever it was that i ordered again. i inquired whether it was okay to return the food in 6 weeks. was told that that was fine.
4.) no apology.
5.) tell meiwah that i would return in 15 min for refund and food. told that food would be ready when i got there.
5.) arrive. wait for the "chef" to verify his mistake.
6.) wait 10 minutes for the food
7.) ask about the promised refund
8.) told that no refund was ever promised
9.) dispute as politely as possible. until...
10.) takeout manager takes the new food away and says that if i dont want the new food i can have the old food. tell her i dont understand why i would want the old food i just spent 40 minutes returning. explain that i just want what was promised.
11.) ask for restaurant manager. manger arrives and speaks to take-out manager in Chinese. i have no idea what they are saying but i presume the take-out manager is giving her version of the recent events. restaurant manager raises voice and denies refund.
12.) i then ask, why would i have spent the time to come back to the restuarant just for an exchange. also, ask why the "chef" needs to verify his mistake just to make me the proper dish and not to provide a refund.
13.) promise never to return.
14.) manager says he doesn't care if i ever come back.
15.) manager offers me 10% discount
16.) i ask for the 10% plus another 90% discount.
17.) restaurant manager threatens to call police
18.) take home new food.

From now on, instead of patronizing meiwah, i'm just gonna support a local, mom-and-pop chinese restaurant that will appreciate my business and deliver comparable food for a lower price. i hope you do the same.

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User Rating: 5 out of 5 stars

By far the BEST Chinese Food in DC. Nothing else comes close!

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User Rating: 4 out of 5 stars

This is Washington's premier Chinese food dining location. The service is satisfactory, but the food is GREAT. Try their special asparagus menu. Asparagus with shrimp and scallops is my personal favorite. They have take out and delivery as well. And, in the summer, you can sit outside in their cafe style seating area. What's not to love?

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