Ashburn Village Cleaners

User Rating: 1 out of 5 stars

They are rude, attack you, call you names (liar, you have a bad memory, cheap) and hang up on you constatly. I have used this cleaners for nearly 6 years. I dropped off a pair of shoes to be repaired. They do not have any prices posted. I asked them to call me to give me a quote so that I can approve the work before it is done. They never did, I called a week later and found out that my $80 pair of mens shoes cost $45 to repair and I have to pay for it. When I questioned them over the phone they immediately got defensive, refused to give me the name of the manager and hung up on me. When I went there in person they all (manager "Ma", "shoe guy", Ashley and another "counter girl") yelled in my face called me names and threatened me in front of customers. When I took it up with BBB they wrote a full response full of lies. Awful!!! Don't fall victim to such horrors.

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