Herson's Honda Inc Body Shop

User Rating: 4 out of 5 stars

My wife and I were in the market for an 09 Pilot, so I emailed a bunch of the local dealerships in VA & MD, and Herson's was one of the first to reply. Ginny was our sales rep., and she answered all of our questions right from the start. No BS at all. She indicated that no dealership would beat them on price, and she ended up being right. They also had the color combo we were looking for. The dealership itself is easy to get to in Rockville, and I have to tell you, it was the busiest dealership I have ever seen during the middle of the week. The dealership itself is a standard dealership setup, with a showroom floor full of cars, and tables and chairs just about everywhere a car wasn't sitting. That, I didn't like too much. I would have preferred cubicles, which affords a little more privacy, while also limiting the amount of noise you have to deal with. That said, they had a nice sitting area with t.v. for the kids, which kept our boys occupied and out of trouble. Also, there is plenty of staff on hand. You never have to wait to be helped. Dustin was our financial guy, and he was nice enough. He tried to sell us a bunch of stuff we didn't need or want, buy hey, that's his job. We did end up buying the extended warranty (7 years/70,000 miles), but paid a lot less than the $2100 originally quoted. All in all, a very good experience at Herson's. There is room for improvement, which is why I didn't give them five stars, but I would recommend Herson's to anyone looking for a Honda.

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User Rating: 5 out of 5 stars

I have nothing but great things to say about Hersons body shop. I think the biggest problems is with the attitued of the customers that go in there. I have been in the waiting room before and listened to some of the customers complain about what seems like nothingness. Especially the foreigners. The whole area is filled with whiners and cry babies that dont want to pay a dime and want you to bow down to them. When they make recommendations i take them to heart and spend the money to make the necessary repairs and not whine about why someone else should pay for my vehicle. Go Hersons Honda and body shop!!!!

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User Rating: 1 out of 5 stars

The service advisors at Herson’s Honda are very dishonest. Consumer bewares!
I bought my Honda at Herson’s a little over 3 years ago and at the time I foolishly bought the extended warranty. Recently, I sometime noticed a noise while braking. Not knowing if this was covered by the extended warranty, I reluctantly took my car to Herson’s Honda service (my reluctance because my previous dealings with the service department had raised my suspicion, though no proof at the time).

The service advisor called me later and told me over the phone the brake pads had worn out and that the rotors needed to be resurfaced. Because these were caused by wear and tear, the cost of the repair, which was about several hundred dollars, would not be covered by extended warranty.

Thinking that the job was not very complicated and it probably could be done at a lower cost by a technician at a independent repair shop, I told the service advisor that I would take the car somewhere else to fix the problem, and I did.

Two weeks later I took my car to a very reputable repair shop and told them there was noise while braking but now the noise was gone, and that my car was checked at a dealer and its service department’s recommendations. I also told the shop to do an oil change for the car while the brakes were been repaired.

To my surprise, when I got my car back on the same day, the shop told me there was nothing wrong with the car’s brake. The repair shop wrote the following about my car’s brake on the itemized receipt: “Remove all four wheels to inspect brake condition and report, Lining remaining is Front 7.4 mm/Rear 6.4 mm. calipers, rotors, and remaining hardware are all in good condition at this time. Apply moly-kote to pads and calipers. Reassemble and road test.” And the shop did not charge me one penny for this check.

In summary,
1) Dishonest Herson’s Honda service. Unnecessary services were piled on a customer at every chance.
2) Take your car to somebody you trust. I know this easier said than done.

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