Charcoal Deli

User Rating: 1 out of 5 stars

Expensive and rude.

I called in during an understandly high peak lunch time, 12:30, for myself and my coworkers. I didn't expect the food for an hour or so so I placed it prior to a hour long meeting and left the money with the reciptionist, understanding that after the meeting with clients we would just come downstairs and pickup.

2 hours later the food had not arrived.

I called twice, each time very patiently and polietely asking for the status on my order, it was explained to me that "it would be going out shortly", this was already 1 hour and 30 minutes AFTER I initially placed the order.

20 minutes LATER the food had not arrived, so I called again and recieved a very rude girl who spoke on my behalf but shortly blew me off: she then finally told me she'd hop in the car and deliever it personally. Upon receipt it was lukewarm, and all I got for my trouble and politeness was a 3.75 discount off ONE sandwhich and advised not to call back for delievery anymore.
(NO I don't tip when my food is late and cold)

Terrible customer service. I understand that they may have only one driver, but when you're a small establishment it's all about setting priorities, and maintaining customer satisfaction. I was not rude. The order was only for two sandwiches, and the only explanation I recieved for all my the lateness was that they had "other large orders." I'm sorry, but I think people with huge order should have to wait, while small ones get taken care of right away. Time stamp them if you must - you should not attempt to punish the customer for your institutions inability or refusal to provide good service.

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User Rating: 3 out of 5 stars

I'm not sure how pit beef is supposed to taste, but if this is one of the better ones around, then pit beef doesn't seem that great. Me and few others ordered the pit beef, pit ham, and pit turkey, and while they were good, they weren't something to write home about. Also, the prices for those sandwiches seemed really high! I certainly needed way more than 1 to get me somewhat full. I went home and ate other stuff to fill up. I did not feel that pit beef here is a good value.

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User Rating: 4 out of 5 stars

Catherine and her staff have always gone the extra mile! We have their pit beef every year for our son's birthday party! We also eat there when ever we have the chance.
Honestly try the fries.....they are french fry heaven!
KK-BK&WK

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