Cathy's Cleaning Svc Incorporated

User Rating: 1 out of 5 stars

Worst experience ever!!: Never use these company to clean your house. They are very unprofessional and they will lie to you to protect thier unprofessional workers. First, the worker will not come on time and then try and sneak a note on your door saying you were not home. Then when you catch them before they leave, they will say they are going to their car to get cleaning supplies and then leave. Worst experience ever! Save yourself and use a different company.

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User Rating: 2 out of 5 stars

Proceed with caution!: I used them biweekly for about 3 mos. They look really good on paper and my first cleaner did a phenomenal job, but then they unexpectedly gave me someone else who did not take out the trash. (Their website had promised removal of trash to an outside container; when I said I would like the new cleaner to continue that service, they said that because I lived in an apt., that was different. Now I don't see "removal of trash to an outside container promised on their website, so if you use them you should specify exactly what you need.) I wasn't a crank. I paid my bills on time, tipped their cleaners, and picked up my house. I used them for a while before I had just this one small complaint, and then I was persona non grata. If you're lucky enough to get a good cleaner, that's great - but I found the business itself severely lacking in service. If you're really busy and you like to communicate by email, you will never reach them; though they promise an answer w/i 24 hrs, they did not deliver on this. They also annoyed me because they would not return my keys. They had them, but said they could not return them because their cleaner "had a bunch of keys in the bottom of her purse and she just tried all of them whenever she had a job." It beggared belief that a cleaner would not have labeled clients' keys so she knew which to use when she showed up at a job, so I was forced to ask my apartment to change my locks and the basement lock, at my expense.

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