Sheehy Nissan of Annapolis

User Rating: 1 out of 5 stars

I purchased a car from Sheehy in August of 2007. The sales person was nice and capable.

SERVICE -- I made the mistake of purchasing the VIP package. I was told oil changes, tire rotations and most importantly car washes are included in the package. I have had my car serviced 7 times under the VIP program - my car has only been washed 4 out of the 7 times. All I get are excuses. Services hours are limited and only until 6 pm during the week. I also had an issue with my windows. The service advisor, Howard Roeckle, told me he would contact Nissan about any recalls or field bulletins and call me back. It's been 9 months....and I am still waiting for him to call back. I have tried to address my issues with them but it has not gotten better.

OVERALL -- I regret my decision to purchase with Sheehy. Their service, follow through on their VIP contract, and commitments to call back and resolve your issues has been horrible. I would NOT buy another car from Sheehy.

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