Party Depot

WARNING! Don't try to return anything. I had a long converstation with the clerk when purchasing a pinata and $10 bag of candy to fill it. I said my son might not like it, and that she'd see me tomorrow if he didn't. He didn't.

The next day, with unopened items and recipt,the same clerk rudely told me, "I never said you COULD return it." I thanked her for not having mentioned it when we talked. She THEN pointed to the big sign hanging from the ceiling that had the long list of non-returnable items. Wish I'd known before.

Their products are basic and staff is generally young and uninterested. They are the closest to our house, but I'm now motivated to check out other stores.

Very bad customer service. Even though the product was not as described on the packaging and I had a receipt, Elmer said it was an electronics product and could not be returned. The items included a small battery powered light but were primarily decorations that could be used with or without the light. We had asked about the product when we purchased it but the clerk didn't know anything about it and said we could return it if there was a problem. Do not go to this store.

Comments (1)

are you serious - 07/23/09
elmer is not a bad guy i know him personally, and he was just going with the policy, so dont be mad and put his name out there cause he wouldnt return your merchandise you shoulda read the policy before you left the store. ha ha,.

Terrible customer service and cheap products: Just don't try and return an item that you bought and do not need. Even after assurances to my daughter that an item could be returned, they refused to take the return of "Its a Boy" bubblegum cigars not needed for a baby shower. Although sealed and with a valid receipt, the "manager" refused the return because it was a food item. My daughter specifically asked that question upon purchase.

Comments (2)

are you serious - 07/23/09
i dont think so i shop there all the time,never had problems.why do you keep going back then?

JR - 10/21/09
I agree with EricaL in reference to your unuseful comments defending a store that clearly has bad customer service