User Rating: 15 out of 5 stars (8 ratings)
Bergmann's Cleaning Incorporated
- (703) 247-7600
44991 Falcon Pl, #110, Sterling, VA
20166
Get directions
Cross Streets: Between Ariane Way and Eaglewood Ct
38.97822
-77.445045
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| Categories: | Maintenance Services, Carpet Cleaning, General Contractors, Fire & Water Damage Restoration, Other Real Estate, House Cleaning, Laundry Services, Window Treatments |
| Specialities: | Free Pick Up And Delivery, We Come To Your Home Or Office, Specialize In All Types Of Window Coverings, Specialist Oriental Rug Cleaning, Draperies, Linens, Restoration Of Clothing, Rugs, Stuffed Animals |
Recent Reviews
1-3 of 3 Write a review
User Rating: 1 out of 5 starsOne of the worst customer service experiences of my life. Of the 4 rugs I gave them to clean, 2 were still dirty and other 2 were faded or the dyes had bled. (I paid for all but one of the rugs which was the most damaged, asking for rug replacement.) The owner of the store would not admit to any wrongdoing, saying that the business was not responsible for the way the rug was manufactured and dyes set and that when I signed a sales receipt upon dropping the rugs off, I agreed to these terms. (Imagine if all U.S. businesses were able to absolve themselves from all lousy product/service results by having customers unknowingly sign a release and have little recourse to recoup their money or replace damaged goods.) Any reputable rug cleaning establishment knows to test a small area of a rug to see if it should be dry cleaned or treated with a water-based solution, regardless of how the rug was manufactured. One interior designer told me that Bergmann's has a poor rep with the trade selling rugs. The other piece to this bad experience was that it took me 3 months to track down the rug in question, with either promised follow-up calls never made on their part or several of my calls never returned.
User Rating: 1 out of 5 starsA horrible experience: Bergmann's used to be the Washington area's premiere carpet cleaning company. No longer. Their phone customer service is terrible, and they are unreliable about their pick-up schedule. They were supposed to come early in the morning, then when I called they said they'd be here between 11:30 and 12:30, then at 1 pm they said they couldn't find any information at all and gave me a driver's cell number. The driver said we weren't even on his pick-up list. We'll never use them again.
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User Rating: 3 out of 5 stars
Good for fire damage: Good for fire damage or extreme cleaning situations but rough on Oriental Rugs and Carpets for normal cleaning.
Reviews 1-3 of 3
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