Comcast Cable

User Rating: 1 out of 5 stars

Comcast here is just awful. We moved here 2 months ago and already have had 12 (yes 12) techs come to the house and each one says they dont know what the problem could be. Here I was, paying $120 a month for TV that shorts out and loses signal all of the time. Finally the last guy told me the issue was that they never gave me the right equipment for my TV, then tells me that they dont carry the equipment I need.
I finally fixed my problem by switching to Dish Network. Better TV, especially in HD, and is a little cheaper for more channels.'

Comment on Review

Y! Updates An Update about your review will be shared via Yahoo! Updates Manage who sees your Updates

Post CommentCancel

User Rating: 1 out of 5 stars

COMCASTIC - ain't fantastic!

I have had legitimate questions rearding my new Comcast service and being overbilled.

I have placed 4 calls for information and never have one call returned or a customer comment card answered. Sorry, need to treat this like my last girl friend named Amanda. She turned into De-Manda.

I suggest COMCAST review their procedures for follow up phone calls or lose customers. I don't like the extra $8.00 a month with my new carrier, but to have customer service and feedback immediatley within a reasonable amount of time is reassuring.

Lee

Comment on Review

Y! Updates An Update about your review will be shared via Yahoo! Updates Manage who sees your Updates

Post CommentCancel

User Rating: 1 out of 5 stars

Local servcie doesn't even qualify as attrocious. For over 2 years, I have been trying to get COMCAST to bury the cable going from the street to our house. In the last 4 months, every technician that has been sent to "look" at the problem (and that # is currently 5) has said "Yep, cable needs to be buried". (This does not even count the 15+ service calls since the cable was first replaced because of poor reception.) Most recent request was made 11/5 and, once again, a service technician was to be dispatched. At the time I was given a special request order # and told I could call back and check the status. Guess what, 2 weeks later I call back and they have no information on the special request order but will be happy to send out a technician to look at the problem! This is a market that is ripe for Verizon to step in. I don't know anyone who is satisfied with the service. It's no wonder the woman in Manassas went bezerk while she was visiting the Comcast office to resolve an issue. There is NO excuse for this level of service. I have been in touch with the Comcast corporate office in Philadelphia and was referred to an executive assistant who is looking into the problem. We will see what happens. For those of you who are also frustrated with the service, refer your complaints to the corporate office at 215 665-1700.

Comment on Review

Y! Updates An Update about your review will be shared via Yahoo! Updates Manage who sees your Updates

Post CommentCancel