As practice manager, I would like to discuss with you in person your experience with our practice. As you may realize if you have been a long time client, many of the faces you started with are still here. I realize that the final visit with a pet is a very difficult time for everyone, and it is our duty to relieve the pets suffering as well as comfort the owner. All of us here realize the special bond shared with pets. All of us empathize with your situation and try to comfort you the best we can. It is never easy or rehearsed. As for the billing issue, we never require payment at the time of euthanasia, and always offer to bill our clients for this service. We send at least three statements through 90 days and two follow up letters after that. If any of these letters are returned we will make an attempt to call you. If you have questions about this, JoAnn, our billing specialist, can be reached most any day. Finally, Dr. Taylor has always tried to satisfy all of his clients. This desire is ingrained in to all our staff and it has always been my goal to provide our clients with the best possible experience. If you are dissatisfied, I am as unhappy as you are and would like the opportunity to make it right. Allen Taylor Practice Manager 262-8629