Richmond BMW

User Rating: 1 out of 5 stars

Worked with their internet sales rep, Tim St. Clair, to purchase an used car. Family had to travel 3 hours to make the purchased. Talked to Richmond BMW 4 times to verify the car was available while enroute only to arrive to find the car driving off the lot sold to someone else. There was no communication between their sales staff and with their customers. They are very unprofessional and they have little regard for their customers. Avoid Richmond BMW at all cost!

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User Rating: 1 out of 5 stars

This place was awful - they acted like they were doing me a favor by allowing me to buy a car from them. The car I test drove, and was looking to buy, was a complete mess. The floor & seats were filthy, there were scratches in the console, and pieces of trash stuffed into the cubbyholes of the car. This was completely ridiculous, how do you present a $55k car that looks like its been lived in for a year? After about twenty hounding phone calls & emails, I finally convinced them to leave me alone. I ended up going down to the Midlothian store to buy my car.

As an FYI, my purchase was a 2007 (new) BMW M coupe.

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User Rating: 5 out of 5 stars

Richmond BMW: This was the greatest car buying experience I have ever had. If you visit Richmond BMW, be sure to ask for Harrison.

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