Casey Cycle City

I've been doing business there since 2003. Mainly because of their parts department. The parts department is great. No deals in the sales department though. Service is ok if you like long waits. Any business with "Casey" on the sign is not interested in your personal satisfaction.

It's "okay" for service, but bit impersonnal. Funny thing I called in about my bike that I had dropped off about a week ago.(No, no appointment call[I'll explain]I was in no real hurry to get it back, as I have a Honda Valkarie to cool my heels on, so I left a number and it's been there a week). So I get there, with my bike on a trailer,and get this; the first question asked, "Did you call in for an appointment."(No I didn't) "We're REAL busy, and I can't tell you when we'll be able to get to it" (That's ok, I'm not in a hurry) Well, did you buy it here? (as if that should make a difference, yeah I know about customer preference, but hey, just tell me it will be a while, don't insult me because I didn't buy it there, maybe I just moved to the local area, besides it says "Service" not "No service if you didn't buy from us!"). So I called today and after what seemed a bit of an extra long time(even for bike service guys) "Sorry for the wait, but it's on the rack right now, we'll give you a call as soon as we find out what is the problem!" Ok, thats okay by me but..Hmmm... how convienent. They need a bit more on customer service relationship in the parts area as well. Not the "only shop" in 30 miles attitude. Nothing that a good Service oriented Parts/Service Manager couldn't apply; having the right attitude really does make a difference. I have ridden for over thirty-five years and have sold motorcycles as well, so I know both sides of the aisle. Also, seems they have to order a lot of parts "not in stock." Every time, yes "every time." Now I understand not having a part for every bike but at the least most common or called for.(Just look at the order/re-order computer listing, track record how hard is that?)I would have loved to see them add more room in the parts and service area rather than a larger parking lot. They,(other bike places down south, Norfolk/VA Beach) have a bit more to offer, but luckily for them(Casey)not by much. I usually look for sizes, try on (clothes), and then go to the mail order. Only because of the customer service overall. If they get that worked out they have a walk in customer here.

Too impersonal: Big dealership but customer service is lacking.