Nelson Ford Mazda

User Rating: 5 out of 5 stars

The folks at Nelson Ford were wonderful. My husband and I stopped in at 5:00 on a Saturday evening not expecting anyone to be there much less want to help us. After looking at a few we decided that we loved the Mazda 3 they had there. Amazingly enough, a dealship representative stayed there with us until 7:00pm to complete the process. I know that he would have much rather spent this time with his family but instead chose to stay there with us even though for the first hour we made no sign of wanting to purchase. The follow up on the sale was equally as wonderful. We truly feel that we were valued both as customers and more importantly as people. I would and do highly recommend this dealership to anyone looking for big city knowledge partnered with small town hospitality.

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User Rating: 1 out of 5 stars

My Vehicle: I hate all of their dealerships that are located here in Martinsville and Bassett, Virginia.As they have grown to a vast huge Empire now with over 8 or more dealerships here in our small town, they have lost the compassion that they had once when they started out with only one dealership. They don't care about the little people anymore.They wrecked my vehicle on a routine visit to their dealership. They refused to replace my vehicle, or work with me to settle this problem that they created,the representatives in charge were rude to me, and cared nothing about helping me or getting the problem solved and satisfying me the customer.I am thoroughly disappointed in the way they treated me. I recommend that customers go elsewhere, possibly out of town to purchase their vehicles.

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