Ho Electric

When we moved last year, we inherited a house with old wiring that was of a safety concern. Some lights, switches, and outlets did not work... it was a mess. And too big a project for us to tackle on our own.
A friend recommended H.O. Electric. We've gotten good
advice, a better design (that has been fluid with unexpected "finds"),
excellent pricing, and careful attention to making this the last time we
(or probably anyone after us!) will ever have to worry about the electrical.
And the lights are BEAUTIFUL!! Can't say enough about the guys.
Their time here has been quick since they have been very efficient.

Comments (1)

H.O. Electric - 06/22/09
Dear Mr. Brownfield, Thank you for choosing to do business with us. Our goal is to serve clients to the best of our ability. If we ever disappoint you, we hope you let us know; we’ll do everything we can to make things right. Thank you again for selecting us. It is our privilege to work with you. Sincerely, Customer Service H.O. Electric

My experience was like Vince's (1/20/09) and Jeff's (8/14/07) - A $59 dispatch fee (non-refundable unless you buy their service) and expensive diagnostic fee not applied to the repairs, refusal to provide even a ballpark estimate without a diagnostic (I asked more than once), costly repairs (over $200 per hour for the visit) for relatively uncomplicated work. A poor experience I won't repeat.

Comments (1)

H.O. Electric - 04/26/09
This job was not “uncomplicated” and we did not get “$200 per hour for the visit” as stated. First of all, the client was a “handyman” doing his own electrical work unsuccessfully at a rental unit that he owns and rents to others. He called us out to rescue him and demanded that we install his provided parts that he previously tried to install. Because of the unusual circumstances, we told the client that we needed to diagnose the wiring before we could rectify the problem and gave him an up-front price to do that. The customer accepted the terms. After diagnosing the problem, we gave him an additional price to perform the necessary repairs (install 2 timer controls, rewiring a junction box, and repair an outdoor light fixture). Upon customer approval, we installed the clients provided material. However, the material had been damaged by the client during the client’s previous attempted installation. We made him aware of this. We even went back out twice at no charge to install the new replacement material we purchased and provided after wards. 3 visits totaled approximately 6 hours. The client signed indicating that all work was complete and that he was completely satisfied. The job totaled approximately $500.00 including material. As a result, we did not make the insinuated $200/hr.

I had no power to parts of my house. I called them at 10:00 at night and got through. 30 minutes later a worker showed up at my house. The worker said that I would know all of the costs before work had started, and I did not pay more than the initial quote. The work took an hour or two and the worker cleaned up afterward. I used my credit card and was able to get rewards. Would recommend.