Ho Electric

BUYER BEWARE...

I suspect half of these 5 star reviews are entered by the company itself

They came out to my house last week. Everything from their van to their marketing materials, uniforms, etc... is very impressive and professional.

I thought I was getting an electrician to come out to my house, not two high pressure salesmen. The rates they quote are RIDICULOUSLY EXPENSIVE and if you don't agree to have the work done they charge you a $59 service fee.

Note that the reviews are either horrible or 5 star... this company is very suspect and I would highly recommend that you proceed with caution.

H.O. Electric did a great job! I called them Sunday morning. A customer service representative answered the phone immediately. I scheduled a technician to come out the same morning. When the tech came to my house, he gave me an up-front price in writing which I thought was reasonable based on my other bids. He did the job right there and then. It is now Sunday at noon and my job is complete. I paid with my credit card which is great because I get airline points. I was so happy with the service that I purchased their Service Club Membership which I thought was additionally reasonable. I would highly recommend this company.

HORRIBLE experience. I was told about the $59 dispatch fee, which seemed reasonable, but NOT that the estimate would be an additional charge - over $100, even though I knew exactly what the problem was ( a broken light socket in a 3-socket ceiling fixture) and had described it on the phone. I should have just recognized that I'd called the wrong electrician and eaten the $59 fee, but apparently I was shocked into stupidity and kept going. 30 minutes and over $600 later I had a new socket, but when I learned that replacing the light switch was going to be another estimate and repair charge, I stopped; later had the switch replaced by my contractor for $75, much less than the "estimate" would have been.

Comments (2)

H.O. Electric - 11/14/09
The customer neglected to mention that in addition to his faulty light fixture, half of the entire house was with out electricity. According to the customer, this was an emergency since the customer was with out heat as well. In either case cinario, upon completion, the customer signed our contract area that said he was completely satisfied and that all the work had been completed to his expectations.

H.O. Electric - 11/14/09
This was a middle of the night call. The caller insisted on the repair that night. According to the customer, the job could not wait till morning. The faulty light fixture was only part of the problem. In addition to his faulty light fixture, half of the entire house was with out electricity. According to the customer, this was an emergency since the customer was with out heat as well. The repair included supplying and installing a new light fixture as well as new electrical panel parts causing half of the house to be without electricity. An up-front price was given before any work started. The job took many hours to complete. It obviously wasn’t easy to find stores open in the middle of the night to purchase a light fixture. Pricing reflected the nature of the job. A new light switch was not necessary for the repair and therefore not included in the written estimate. In either case scenario, upon completion, the customer signed our contract area that said he was completely satisfied and that all the work had been completed according to his expectations. If this customer likes his previous contractor better than us, why did he not call him for the emergency repair in the first place? It is hard to please everyone but we continue to try.