Karen Sauls M.04/18/19On Thursday, April 11th, 2019 our Samsung dryer started making a horrendous sound! I immediately contacted Best Buy, as we had purchased an extended warranty on it back on 11/2016. The customer... More
Matt C.12/30/23Best buy total membership (geek squad) delivery company sucks. Buying a several thousand dollar TV? Paying for white glove service? Be prepared to get screwed and wait around all day as their... More
Tom G.09/10/22This is my third job with Geek Squad out of the Best Buy store. Setting up a home theater in the bedroom to go with my whole-house system. New smart receiver, new smart TV, new speaker... More
Kathleen H.07/11/22Bought my laptop from Best Buy & paid extra for Geek Squad. Every time I call ( for the same reason, mind you) it is 1.30 hr wait. My email is not updating. Meaning when I check today, 7/11,... More
Ruth W.12/03/19By FAR the worst customer service on the planet! Our refrigerator freezer wasn't working after just. A little over 30 days. We just wanted the 3200$ refrigerator replaced. The repair company they... More