The only nice thing I can say about this place is that the beach is beautiful. From being locked out on our balcony in 45˚ weather by a broken lock to being lied to about spa renovations being complete when they weren't even close to spa staff loudly joking and laughing right outside the door during our massage to the complete unavailability of a bottle of water anywhere on the property the only luxurious thing about this place is the price. When we tried to complain we couldn't even find anyone in the spa. The hotel's attitude about complaints can be judged by the large stack of customer comment cards sitting ignored behind the front desk. We even asked the attendant at the front desk to make sure that a manager saw our card as we had a bad experience. Two days later they were still sitting untouched. I've never dealt with hotel that felt that negligent service and a lame half-hearted email form apology should cost it's guests every cent as much as good service should. It was late March/ early April when we were there and the place was almost empty; I can only imagine haw bad the service is when they're full. All in all we wouldn't return here if it was half the price it is.