Mert's Heart & Soul

User Rating: 1 out of 5 stars

If I could give NO stars, I would. The worst food I've ever had. The mac and cheese was stale and cold, the fish was undercooked and it had no taste. Not only was the food bad, but the service was awful! We're from GA and heard great things about Mert's, so we decided to stop by on the way back home from visiting in Hickory. We find out that it's only lunch, so we order off of the lunch menu and all of us order a side of the fried catfish. And because we did that, we got a look and an attitude from our waitress like we were animals who hadn't eaten in days. Uhh, hello..we're just trying to get the whole "Mert's experience"...but whatever. After we get our food, which had been sitting under the heat lamp for about 10 minutes, we had to sit with empty cups for about 10 minutes. When I finally get someone's attention, I say, "Excuse me ma'am, but we've been sitting here for a good 10 minutes with empty cups and no one's come by to refill them." And do you KNOW what she said to me????!!! She said, "And?" I was so taken back by what she said that I was speechless. I was in total shock. And then she finally says, "Well, what are you drinking?" And I told her we had sweet tea. And because of her attitude, I continued to tell her that the fish was undercooked. (I had already decided that I was just gonna let that slide, because I didn't want to cause any problems. But after she gave me an attitude after asking for a drink refill, I decided that this place had no class, so I brought up the problem with the fish). So she tells me that she will go get the manager...but does the manager ever come to our table to apologize or express any feelings toward their service/food? NO. We just ended up paying our tab, still left a tip, and walked out of their with the intent to share our experience so that no one else has to go through what we went through as customers.

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User Rating: 5 out of 5 stars

I dined at Mert's 2/14/09 and was very satisfied. I'm from Louisiana so I wanted to see if it was true down home cooking. The food was wonderful. Seasoned just right. The customer service was great and the atmosphere was busy, but in a "family reunion" sort of way. It was a wonderful experience and we plan on returning. Thanks Jay and Mosea for your wonderful customer service. See you real soon 8O).

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User Rating: 5 out of 5 stars

I found Mert's quite by luck on the Internet through a search for soul food restaurants in Charlotte. I am glad to have had the eating experience, and I am already recommending it to some friends who I know will come to Charlotte and give it a try. I had the beef ribs (meat falling off the bone), macaroni and cheese (just right), and collard greens (little salty for me but cooked to right consistency). I highly recommend it and will definitely return.

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