Crown Dodge of Fayetteville

User Rating: 5 out of 5 stars

I don't know why people are saying anything bad about the dealership. This is the BEST in town. I have gotten 2 cars from there, my husband 3, now my mother-in-law and grandma all have bought cars from crown dodge with no problem. It was simple and no hassle. The sales people knew there stuff and they made it very easy to purchase a vehicle. I NEVER had any problem with them. The service department is great. Very friendly and always helpful. The prices are great and so is the service. I would never take my car anywhere else. I would highly recommened this dealership to anyone and i have. We have had friends that have bought from the dealership with no problem. I'm not sure what all the complains are about????

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User Rating: 1 out of 5 stars

Read the Posting below as it is the first part and this the second part of my problem, without reading the first this wont make sense. Thanks


I call at 2 the next day it hadnt been touched when i get off work I call again they said they couldnt hear the rattling I had said it was making... ...No way your kidding right...? I had told them it had stopped and sounded like a loose piece of plastic had been stuck in the steering column and gotten rejammed back up in there. So by that time it was too late for them to look at it again so they have to keep it another day. The next day around 1 I call back it still hadnt been looked at again go up there at around 5 and the salesmanager looks at me as I had been there 4 days in a row with problems and tells me Wow your back again in a cute little tone as he was the one I had to argue with about the tow package. I had traded in a vehicle too and about 3 weeks later it still had yet to be paid off well that kind of funny so I call the dealership asking why... Turns out they had never even started the financing with our company USAA and had neglected to tell us that when we walked out we had given them the approval letter for our loan signed and they told us we were good to go, when they hadnt done a single thing with it. So have to spend a Friday night on the phone with them sorting it out and was overdue on my auto payment thinking it had been paid off even tho 25 days afterwards it hadnt when they promised me it would only take 10 days. I received the dodge survey and filled it out anotating my problems and issues with the dealership, and than my salesman John calls me asking me why he got the rating he earned on the survey and tells me if there are any problems with the vehicle or anything in the future or if it needs to be towed to not call him because he wont help me.

Overall the worst car buying experience I've ever had

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User Rating: 1 out of 5 stars

I had attempted to purchase a new Dodge 1500 Ram at Crown Dodge of Fayetteville, we had walked on the lot browsing for a few moments before a salesman came up to us, when one finally did one of the first comments out of his mouth was that the new trucks have 10000 off the sticker price and an additional 1000 dollar Visa kind of like gift card that you get when you purchase one. We had told him we were military and only 3 things really mattered to us 4 wheel drive because of the ability to be stationed anywhere, a tow hitch, for whatever toys we may get, and a quad cab for room for children. We had started to test drive some trucks and I had researched them but still had question as in whats a big horn have the others done etc. The salesman new nothing about any question I had and I even corrected him on a few things that he had told my wife wrong, he played it off stating he was new and didnt work here much. They pulled out a truck from the back of the lot that hadnt had the bedliner put into it yet, the side steps on, or the tow hitch on it. I had told the salesman i wanted to use the 1000 dollar card towards the price of the car bringing it to 11000 in discounts. He understood and said that was fine, when we were initially bargaining the price of the vechile the first sheet had only 10,500 in discounts on it and we had asked him about it to which he replied "theres 10,500 off thats kind of unheard of... Thats not enough?" No its not... we were told 11,000 upon walking up 11,000 is 11,000 not 10,500. He got it sorted out and I dismissed it as a miscalulation or slight error. We sit down with finance after a price is agreed upon and we are doing all the paperwork we asked our salesman numerous times and also the finance worker the bedliner side rails and tow package will all be added on a day later to which they answer yes.

We return the next day drop off the car and bring a friend with us who is also looking for new vehicles she shops around for a little bit and finds one that is stickered at 19,999 on sale. She is interested they draw up the paperwork and the actual vehicle price comes to 20,400 or something like that I point out there error to them to which he replies oh thats a miscalculation. Wow... 2 miscalculations 2 days in a row these people work with numbers all day long and i am sure there would be no mistakes in my favor but ones that favor them happen quite a bit. So we go back to get the truck later on that day it has the bedliner and side rails but no tow package, and isnt detailed or washed for us either. I ask about the tow package and the salesman tries to tell me well that vehicle doesnt have a tow package on it, even though the day before he had said it did and the window sticker says Tow Hitch/W4 Pin Connector Wiring. We hadnt documented anything to be added onto the vehicle on the purchase agreement because we were told it all would be added an not to worry about it. After about an hour an a half and them trying to get for me to pay 400 for them to add a tow hitch the manager finally agrees as the salesman and finance officer had promised it to me but tries to play it off on me an make me feel bad by saying Thats fine if thats what you want i'll take it out of the salesman salary. Fine... I got it. It was already 7:30 and I hadnt been home yet so I decided whatever I dont care about the detail an wash and left.The next day i'm driving and theres a bad rattling in the steering wheel, I call the dealership they say to bring it in, on the way to the dealership the rattling had subsided I call an ask him what do I do now he said to bring it in anyways they can look at it, ok I bring it in he tells me they will look at it first thing in the morning.

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