Hedquist Electronics

User Rating: 1 out of 5 stars

I have a 42" plasma tv, that wasn't working correctly. called hedquist and they said it will cost $85 just for them to look at it. fine, whatever, let the "professionals" look at it. brought it in on a friday, they said they would give me a call on monday telling me what what the problem. monday came, no call, tuesday, no call, wednesday, no call, I call THEM on thursday and they haven't even LOOKED AT IT. so they tell me they'll look at it that afternoon and call me...well that afternoon came, no call. i go in on friday and they say "oh yea we looked at it but we're waiting for a call back from the manufacturer" so now they have had it for a week with no results. they call me back on monday saying it will cost ~$500 to fix it, and asked if i wanted them to "dispose" of the TV. i said no and picked it up. well i get it home and take the back off the tv, and they had left tools INSIDE the TV, as well as 4 or 5 screws left off the case. I look up my problem online and just bought a part for $120 and the TV is working fine. Horrible service! ZERO Communication! I would look for a solution online BEFORE taking it to HEDQUIST.

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