Burns Chevrolet Cadillac

User Rating: 1 out of 5 stars

This car lot is BAD!!!! Save yourself a lot of headaches and drama, and thousands of dollars, just don't even go there!! Bought a 2000 blazer from them only to have it knock on the 3rd day i had it,..went by informed them of this and was brushed off til the next day. Well the car left me stranded that night at a store!! they came and towed the vehicle cause it wouldn't even turn over at all. The next day tried to explain my concern with this vehicle, and was told no problem,...we'll fix it. I had even inquired about getting out of that one, and into a different one. I was told by the Manager that his boss wouldn't allow him to do that,..but he said that he would fix the vehicle, and not to worry about it, because it would be made right. So i agreed, and took him at his word as being truth. He then said he would give me a loaner truck til my vehicle was repaired. which he did make good on. I took the loaner truck home, drove it for about 2 hrs. that Saturday, then parked it. That Tuesday go to get in the truck to go to the store, and i couldn't believe what happened! The truck wouldn't even START. It also had to be towed,...from my driveway none the less. In less than a week i received not 1, BUT 2 BAD vehicles from this dealership. And now they still want me to pay 11,000 dollars for the first vehicle, that broke down 3 days after i signed papers on it. And by the way,....their fix for a knock in a motor was,....replacing the starter, and then telling me all they heard was a little tick,..and that the tick was nothing. I am a man that knows the difference in a tick and a knock. So buyers be VERY WARY of this dealership. It reads in their website,...and i quote:.........For over eighty-four years, the Burns name has been associated with fine automobiles. Achieving outstanding customer satisfaction and maintaining customer loyalty remain the goals of Burns Automotive.....It is important to know we are not paid on commission. We are paid on productivity and customer satisfaction. Our goal is to help you select the right vehicle and be COMPLETELY SATISFIED. ....end of quote! This is ALL lies!! Have something go wrong,...and see how far that..(customer satisfaction. Our goal is to help you select the right vehicle and be COMPLETELY SATISFIED)....actually takes you!!

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User Rating: 5 out of 5 stars

Great: Always great. Very friendly staff

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