Michael G.11/08/23The technicians from August West just left my home and got my Napoleon natural gas fireplace insert up and running again. Cleaned it up and now its running like it is brand new. These two... More
Jen D.03/05/24We went to August West to replace the doors on a Napoleon gas fireplace that was 20 years old and have it serviced. As it turns out, our model has been discontinued. The employee was of no help at... More
Tami L.11/14/23I had my gas fireplace serviced yesterday. First time I've done it, and I was so impressed with the service. Joe showed up early, was polite and professional and friendly. As a bonus, he was also... More
Joan B.12/30/20We purchased a propane stove, took it to our ski place in VT., ended up it was the wrong stove. Kurt took a day to drive to VT and make the stove exchange. Kurt took full responsibility for the... More
Mark W.11/18/21customer service is terrible! I purchased a wood burning insert 2015 and have had nothing but problems! Performance (leaking cold air when not in use, Pouring smoke when in use) Aesthetics... More