Dunkin Donuts

Company Information: Baskin-Robbins is the world's largest ice cream franchise, with more than 5,400 outlets in 35 countries. Founded in 1946 in Glendale, California, the chain now has more than 2,800 outlets in the U.S. Baskin-Robbins is famous for our innovative flavors, with a flavor library approaching 1,000 different offerings. Serving more than 3.7 million people each week, Baskin-Robbins develops and retails a full range of frozen ice cream treats such as ice cream cones, cakes, sundaes, shakes, and Blasts. For more information, visit www.baskinrobbins.com.

Categories: Fast Food, Bagel & Donut Shops, Cafes, Restaurants, Ice Cream & Yogurt, Coffee Houses

1. 
   User Rating: 1 out of 5 stars

   by tls

   05/08/2008

   On Sunday, May 4, 2008 at 5:15 pm I visited the Baskin-Robbins at 650 Ponce De Leon Ave NE, Atlanta, GA 30308, were the manager Linda displayed unsatisfactory customer service. Upon entering the shop Linda had an unpleasant demeanor and it appeared to get worse as I placed my order. She was insulting and had a bad attitude. I ordered a kid’s scoop in a waffle cone and was disappointed with the portion. Thus, I asked Linda to give me a double scoop which entailed Linda taking the ice cream spoon and plopping the one additional scoop directly in my cone. Her portion sizes were very stingy in comparison to past visits to Baskin-Robbins. I was with a guest and when he ordered he asked for a double scoop in a waffle cone too, which again consisted of two very small scoops of ice cream. Literally, while Linda handed the cone to my guest, the waffle cone broke; which my guest and I had to request a cup or bowl from Linda for the broken cone. With that request Linda told us to be careful with the cone; however the cone was broken when she handed it to us. Furthermore, at the register I asked Linda if it was possible for my friend to have a new cone; however Linda said we would be charged for the extra cone. At this point, I’m infuriated because I had remained pleasant and patient, but service was substandard. I asked Linda if it was possible to speak with the manager and she informs me that she is the manager. For her to be a manager and to display such unsatisfactory customer service and demeanor is a shame.
   
   If anyone could do a better job of exasperating a customer, I am not sure how they would. I have been a Baskin-Robbins customer for a long time and I have to say that this experience ranks as THE worst I have ever had and I plan not to return to this Baskin-Robbins.

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