Ben F.03/18/19Well, after reading some reviews its apparently painful to run a hot tub refurbishing outfit. Lots of petty reviews, some customer service lessons. *my experience is a bunch of nice old metal... More
Kate W.03/07/24I'm really disappointed in the service of this company. They won't answer their phone....ever. Then all communication is over text, which I find to be incredibly unprofessional and frustrating.... More
Lindsay C.12/05/23The lack of professionalism, response time and follow through is the worst I've seen from a company. We bought a new hot tub from the showroom, was told it would be discounted $3000 if we paid... More
Scotty M.08/25/23Deeply deeply disappointed in my experience with PHTS. I'll make this short. I bought a consigned Hot Springs hot tub from them in June 2023, initially I felt I was getting a solid deal and was... More
Abigail B.08/04/23I have not had a good experience with Pacific Hot Tub Solutions. I purchased a new tub in May. Since filling it, there has been black debris accumulating in the tub, both on the seats, floor and... More