Richmond County Family & Child

Categories: Government

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1. 
   User Rating: 2 out of 5 stars

   by tameshieaparks

   07/09/2008

   I would first like to say that the organization of DFACS is greatly needed and in most cases appreciated. However,I am sad about the mannerism in most of the staff in the agency, it seems that there is no sense of urgency for the needy families. I am a FOODSTAMP and(pending)TANF recipient. My expericence has almost cost me a newly found and earned job. I have been routed to a case manager that has been on family medical leave for two weeks, while my chilcare is pending in transition. I have learned to be patient and never abusing the system but it is very frustrating to know that the very help i need i can't receive. There has been instants where i've left numerous messages, and no (phone call within 24 hours). I Am a mother of 4 beautiful children that has been let down by a father that has fathered 3 other childern out of wedlock, i cooperate with no questions asked, as i would also like for him to be a responsible parent. In the meanwhile Iam trying to better myself and i will do better, but i would at the least be helped in the fashion i was i promised just to keep my head a float. I do understand that there are cases that are more attentative needing but what about the little people thats just stuck in the middle.

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   Comments (1)

   DFCS worker - 08/29/08
   As a case manager....let's keep in mind the amount of stress and work that Food Stamp/Medicaid workers are under. Aside from trying our best to help families and children receive services we have people who are lying, yelling, refusing to cooperate. A majority of the people seen in our offices are lazy, crazy or mean. People like you who work and are trying to better yourself are a minority. Next time you get frustrated with your caseworker, think about the people you saw in the waiting room and how dedicated someone must be to see those people every day, 8 to 10 people per day. This might be why your worker is unable to return your phone call the very next business day as he or she probably had people in their office ALL DAY LONG, no time to return phone calls as timely as you would like. Before you complain to a supervisor, remember that your case worker probably has 800 active cases at any given time. We don't get raises or overtime. Our pay qualifies us for assistance. This is your DFCS caseworker.

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