Sears Hometown Store

User Rating: 1 out of 5 stars

Be Warned! My husband purchased a riding lawn tractor from the Sears Store in Thomson approx one month ago (Mid April). This lawn tractor is a midgrade mower which has excellent reviews by consumers. Must have been consumer who had not, purchased their mowers from the Thomson store. We have had to work on this mower many times since it has arrived at our home. As soon as my husband got home he attempted to mow the grass when the deck fell half way off. He put the deck back on mowed some more when a belt fell off. He put the mower up on ramps and found that the mower was missing many carter pins and a few bolts along w/ many bolts/nuts no tightened. Our question is who put this thing together, where are the missing materials and why would you not put all the bolts and carter pins in this mower? After talking w/ the store and seeing that it was pointless we wish we had purchased this mower from the Augusta Store. No pride, No pride in their work and no pride in customer service that is what we have found. We feel we would of gotten better customer support and a store that would stand behind what they sale. One last note, don’t leave a request for the Manager to call you back because he won’t.
“Picking up the pieces

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